Quality Management - People in
Quality
By: Dr
Mary-Clare Bushell and Geoff Vorley MSc MCQI
INTRODUCTION
This book has been developed to
support the Chartered Quality Institute (CQI) course People in Quality
at Level 3 and Level 5.
After completing the People in Quality
course, the learner will:
-
Understand the importance of
organisational values and culture to the achievement of quality
performance
-
Understand behavioural approaches for
getting results through people
-
Understand the importance of
communication for managing quality
This book is part of the Quality Management series of books which includes:
- Quality Management – People in Quality
- Quality Management – Management System Models
- Quality Management – Monitoring and Measuring for Quality
- Quality Management – Quality Assurance and Management
- Quality Management – Using Quality to Improve Business
- Quality Management – Management Systems Audit
- Quality Management – Quality Related Legislation and Regulations
- Quality Management – Quality Planning in the Product Lifecycle
- Quality Management – Quality Assurance & Supply Chain
- Quality Management – Quality Control
These books together form a complete series to support the CQI Diploma and Certificate in Quality Management, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.
THE AUTHORS
Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training
(Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.
Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.
PRICING
Contents List
Introduction to People in Quality
Section 1 - Principles of Leadership and Motivation
Culture and Organisational Structure
Company Organisation Structure
Functional Organisation
Project based Organisation
Matrix Organisation
Communication and Organisational
Structures
Leadership
Group Dynamics and Leadership
Group Formation
Group Effectiveness
Improvement teams
Team roles
Advantages of Groups
Disadvantages of Groups
Introduction to Brainstorming
Self Directing Work Teams
Kaizen
Quality Circles
Introducing and implementing Quality
Circles
Comparison of Kaizen and Quality
Circles
Participative Improvement Activities
Suggestion Schemes
Section 2 - The Influence of Quality Gurus on Work Organisation
Quality Philosophy
Kaoru Ishikawa
Ishikawa's Seven Tools of Quality
Pareto Analysis
Cause and Effect Diagrams
Stratification or Sampling
Activity Sampling
Check or Tally Sheets
Histograms or Bar Charts
Scatter Diagram
Shewhart's Control Charts and Graphs
Philip B. Crosby
W. Edwards Deming
Deming's 14 Points
Joseph M. Juran
Breakthrough and Control
A. V. Feigenbaum
Total Quality Control
Peter Drucker
Management by Objectives
Claus M ller
Time management
Putting People First
Shigeo Shingo
Genichi Taguchi
Experimental Design
Section 3 - Organisational Support for Team Activities
Tom Peters
Six Sigma
Realisation of the Learning
Organisation
Training
Section 4 - Communication
Theories, Models and Essential Terms
The Communication Process
Listening
Barriers to Communication
Messages, Media and Channels
Why do we Communicate?
Oral Communication
Written Communication
Non-Verbal Communication
Using language and using images
The uses of language
Techniques for Good Business Writing
Layout and Formats
Formal Reports
Using Illustrations and Images
Powers of Persuasion, Motivation and
Change
Report Writing
Making Presentations
Preparation for Communicating
Planning the Message
Group Communication
Team Meetings
Team decision-making
Active Listening
Bibliography & References
Index
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